TY - BOOK TI - Essentials of Management Information Systems N1 - Chapter 11 sections 11.1, 11.2 and 11.3 U1 - Recommended AU - Laudon, Kenneth C. AU - Laudon, Jane P. PB - Pearson Education Ltd PY - 2015 CY - Harlow, England SN - 1292019573 SN - 9781292019574 U3 - 990006834390402671 ET - 11th ed./Global edition ER -