TY - BOOK TI - Introduction to Information Systems N1 - Chapter 11 U1 - Essential AU - Wallace, Patricia M. PB - Pearson UR - https://ebookcentral.proquest.com/lib/rhul/detail.action?docID=5176483 PY - 2015 CY - Boston SN - 1292071117 SN - 9781292071114 U3 - 997052558902671 ET - 2nd Edition ER -